Eliminate your paper-based telephone campaigns affordably, without the need for developing new systems or high setup costs.
Our web-based teleservices caller platform to eliminate your paper-based campaigns. This turnkey application includes our Kaos web application, lead management, and integrated VOIP (voice over internet phone) with call recording for coaching/training.
Kaos includes back-end campaign reporting which includes daily activity/sales reports, weekly and campaign cumulative performance reports, and caller performance reports to aid in coaching. Additionally, reporting to monitor and manage lead pool activity is included.
KEY KAOS FEATURES INCLUDE:
Advanced Campaign Management
Create multi-level campaigns and stages for any type of calling campaign, be it telefunding, telemarketing, fundraising or anything that requires agents to make lots of calls and perform actions based on those calls. You have complete control of which agents service which campaign stages and at what times leads can be called.
Powerful Supervisor / Agent Dashboards
Supervisors and agents can track any aspect of a current campaign using our dashboards to highlight trends, identify whether you are on target to meet set goals and using key performance indicators enabling you to make more informed business decisions.
Flexible Disposition Screens
Agents can wrap-up calls using a number of pre-defined disposition screens. Whether they need to take payment information, schedule a callback or take information pertinent to your campaign, Kaos has you covered.
Advanced Workflow Engine
Leads can be transitioned around campaign stages automatically to allow you to service them better. You might wish to transition a lead who has donated into a thank you campaign or place an annual subscription buyer into a renewal campaign in 10 months time. This can all be done seamlessly and automatically.
Reporting metrics and analytics
A large suite of reports to help you measure every aspect of your campaigns. If we don’t have a report that provides exactly what you are looking for you can use our comprehensive report builder to get at the metrics you need.
Depending on your need and budget, Kaos can be implemented in one of three ways:
Blueprint Advancement hosted and managed: this is the quickest, simplest way to get you up and running. We’ll manage the import/export of data and reporting, and your callers can be up and running quickly.
Blueprint Advancement hosted and managed by you: we can implement Kaos in two phases to get you up to speed on this robust system. You have full control over day to day management of the system.
We host, you manage,
integrated with your database
Blueprint Advancement hosted, managed by you, and integrated with your donor and ticketing database: This is the most fully integrated solution and eliminates the need for data imports/exports and gift and sale transaction processing.